our policies
BOOKING & CANCELLATIONS
Full payment (100%) of the rental fee is required at the time of booking to secure your date.
More than 48 hours’ notice:
- If you cancel, 50% of the rental fee will be refunded, and the remaining 50% will be retained as a studio credit for future use.
- You may also choose to reschedule at no additional charge.
Less than 48 hours’ notice:
- The rental fee is due in full. No refunds, credits, or rescheduling is permitted.
Additional Terms:
- GST is applicable to all rates.
- There are no refunds for unused time.
- Set-up and take-down must take place within your booked time, please allow adequate time when selecting your rental hours.
POLICIES
- The Client and their affiliated parties must conduct all work within the studio itself. Common areas and hallways and their contents are not included in the studio rental.
- The Client and their guests are fully responsible for the actions and/or damages of themselves and their guests during their time on the premises, as well as any legal action resulting from the conduct of the members of the shoot, taken at whatever time.
- The Client agrees to be solely responsible for the safety and well-being of any guests they engage.
- The studio premises and it's contents must be left in the same condition as they were found upon the Client's arrival.
- The Client assumes responsibility for the security of the space during each rental period. The Client is required to keep the doors locked during their use of the premises, and return the space to a secure state upon leaving by locking all doors.
- Please note that the studio facility is a private space; however, there are security systems in place that include cameras. Camera contents are never broadcast, shared, or used in any other way other than to provide risk management for the Owner's assets, property, and clients. You and any associates that are with you as the "booking party" are hereby notified of these security systems. Tampering or in any way manipulating security system equipment may result in criminal charges.
- Please note that a private office is located at the rear of the studio and may be occupied occasionally by staff or management. This office space is fully separate from the rental area and will not interfere with the Client’s booking, privacy, or use of the studio.
DAMAGES AND THEFT
- The Client shall be solely responsible for any damage or loss to the studio premises, property and/or equipment that occurs during the time the Client or their guests occupy the premises.
- Should damage and/or theft occur, a deposit will be held until repairs or replacements can be made. If the damages or losses exceed the amount of the deposit, Client agrees to pay for the additional repairs or replacement costs, including any loss of use fees. The Client agrees to pay for damage to the premises including spills, excessive wear, marks or stains on furniture, fixtures or painted surfaces.